Your peace-of-mind is the foundation to our success. We build excellent client relationships and we respect you and your household first and foremost.
By doing this, at BritClean, we've generated immensely positive feedback because to us, you aren't just a number, we truly are here to help you.
If you want to learn more, please take a look at our FAQ's for more inspiration.
Pop over to Connect if your question is unanswered and one of our BritClean pro's will assist you further.
FREQUENTLY ASKED QUESTIONS
01. Do I have to be home when you come to clean my house?
You certainly do not! Many of our clients prefer to provide us with a key by either getting a spare key cut so we can clean when they're away, leaving a key in a safe place or by using a 'key cafe' service. Your key is kept in a locked safe and is notably labelled; it is only ever used on the day of service. We are all sporting enhanced criminal back ground checks for your security and confidence. All access codes and confidential information is securely retained and never distributed.
We also have a 'we pop in, you pop out' service where we come on by whilst you are at homI - you are then welcome to stick around or head out until your house is fully blitzed!
02. How do I pay for your services?
We presently accept the following methods of payment; interac e-transfer, cheque, cash, credit (via a separate merchant) and debit card.
03. How many people will come by to complete my cleaning service?
We tend to work in teams of two or more, we have found that this is the most efficient and effective way of achieving the best results for your home. We will also dispatch crews larger than two depending on the size of your property and in accordance with your time preferences.
04. Should I expect to see the same cleaners every time?
You betcha! We will try our absolute best to create a schedule for you where the same team come by every time! You aren't just a number to us here, so when we say we care about you we really mean it so that means making sure you get to know your crew too.
05. Is there a minimum service time?
We offer time based services which enable you to put forward your request for a particular number of hours that you require and when. Of course, our professionals will assess your request and advise you whether or not the time you've asked for is adequate enough for us to meet all of your cleaning needs. If we feel we'd be quicker than your request, we'll let you know! If we feel a little more time is required, again, you'll be told this before your service commences. We will communicate with you throughout the entire process and make certain that we can come up with a plan that suits you.
06. What is your cancellation or rescheduling policy?
We ask that you give us 48 hours notice to cancel or reschedule your service. With this notice we are able to re-arrange diaries and fill the gaps. Unfortunately without sufficient enough notice we aren't able to make fair adjustments which means a $50.00 charge will be added to your account.
Lock outs which are referred to when our cleaners arrive to a scheduled appointment but are unable to gain access by pre-arranged means or otherwise.
Should a lock out occur our cleaners will make an attempt to contact you to assess the situation and see if they are able to gain access; in the event that we cannot contact you or you cannot provide entry to the house, a full service charge is applied in accordance to the length of service that we have pre-booked for you. Time delays where a 'lock out' has occurred will be charged at full price and only the remaining duration of the cleaning service will be resumed.
We request that any modifications to appointments be delivered directly to the office by calling 604-842-4554.
07. Will you baby sit my children or accept parcel deliveries during my service?
08. Will my rate change every time I use your services?
09. Do you have a reminder service for appointments?
10. Do I need to provide a parking space for your BritClean professionals?
11. What should I do with my pet(s) when you are coming to my house?
12. What if I have a special request that isn't covered in your normal cleaning routine?
13. What if I am not fully satisfied with the service that you provide?
We are happy only if you are happy! Please try your best to let us know immediately so we can try our best to rectify the situation. Here you can learn about our quality assurance and our 100% satisfaction guarantee program. We offer a guarantee that if you let us know within 24 hours, we will make arrangements to come by and make it right. If you aren't fully satisfied with your particular cleaner(s), we can speak to them for you and find you a replacement cleaner.
14. Do you use your own products and tools or do I provide them?
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